Fraud succeeds when a believable request crosses a weak business process. AI-assisted impersonation makes appearance an unreliable approval mechanism. The durable response is an independently verified transaction workflow that remains usable under pressure.
01 / UNDERSTAND
The business issue
The FBI describes business email compromise as fraud involving apparently legitimate business communications and recommends independent verification of payment changes. A voice call, message thread or senior title should not override the controls protecting a transfer.
02 / ACT
Your action guide
Explore each step, then use the questions with your business and technology teams.
DECISION INTO ACTION
Separate the change from payment
Require an independently reviewed change to supplier bank details before payment approval. Avoid allowing the same person to change the destination and release the funds.
Separate the change from payment
Require an independently reviewed change to supplier bank details before payment approval. Avoid allowing the same person to change the destination and release the funds.
Verify through a trusted channel
Use a pre-established callback or equivalent secure confirmation. Make the procedure explicit for urgent, international and executive requests.
Make escalation safe
Give staff a quick route to pause a suspicious transaction without penalty. Preserve relevant communications and contact the financial institution promptly if funds may have been misdirected.
Ask the leadership teamCan an employee challenge an apparently senior request without risking their standing?
03 / VERIFY
What to measure
Establish your baseline and agree targets for the service. These are suggested measures, not claimed results.
Verified changes
Payment-detail changes with independent verification evidence.
Control overrides
Urgent requests that bypassed normal approval.
Escalation speed
Time from employee concern to an accountable fraud decision.
Use this in your next risk review
Working prompts for your team. Selections stay in this page only and are not a security assessment.
04 / BUILD WITH US
How Genellipse helps
GeneSecure
GeneSecure can help correlate relevant identity, email and security signals during an investigation, subject to agreed integrations and access restrictions.
Explore GeneSecureGeneComply
GeneComply can organize the payment-control policy, exception approvals and verification records. Genellipse helps finance and security design a process that is practical at the payment desk.
Explore GeneComplyTest the process with a harmless simulated request. Evaluate the decision path and staff support rather than using the exercise to embarrass individuals.
Explore CISO AdvisoryOffice of CISO, GENELLIPSE
Sources & editorial notes
Original Genellipse analysis and practical recommendations. Primary guidance informs the technical context; linked organizations do not endorse Genellipse or its products.
Prepared for this archive on . Examples are illustrative. Product scope, integrations and responsibilities are confirmed for each engagement.